Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email at vandbflorist@gmail.com

How can we help?

FAQ

Local Delivery Policies

What are your delivery fees?

As of January 2026 our delivery fees are as follows:

Fulton, KY - $5

South Fulton, TN - $5

Clinton, KY - $7

Martin, TN - $7

Water Valley, KY - $7

Arlington, KY - $10

Wingo, KY - $10

Dukedom, TN - $10 

Union City, TN - $10

Hickman, KY - $15 (order minimum is $125)

Bardwell, KY - $15 (order minimum is $125)

How much do I have to spend to get my items delivered locally?

In order to get flowers and other items delivered locally, you must spend $45. In order to deliver to Hickman, KY or Bardwell, KY you must spend at least $125.

What areas do you service?

We service the following areas: 

Fulton, KY, South Fulton, TN, Clinton, KY, Martin, TN, Water Valley, KY, Arlington, KY, Wingo, KY, Dukedom, TN, Union City, TN, Hickman, KY (order minimum is $125), and Bardwell, KY (order minimum is $125)

Ordering

How do I send my order to a funeral home?

Follow the regular steps of the checkout process. In the delivery section click “ship.” In the ship to section enter the funeral home you are wanting to send your order to. In the shipping method section click “local delivery.”

Why will my order not show local delivery?

In order to be eligible for local delivery you must have an order minimum of $45 in your cart. To deliver to Hickman, KY or Bardwell, KY you must have an order minimum of $125 in your cart.

Can I cancel my order?

We completely get it, we change our minds too! Once the order is fulfilled and shipped we are unable to alter your order. Send us an email at vandbflorist@yahoo.com to get in contact with us!

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How much does it cost to ship?

We offer a flat rate of $8 for shipping. Free shipping is available on order of $150 and more!

Get in touch

Have questions about your order, or a general enquiry?